This Privacy Policy explains how Top Sun Solar Experts LLC ("Top Sun Solar Experts," "we," "us," or "our") collects, uses, retains, and discloses personal information when you visit GoTopSun.com and related social-media pages, lead forms, landing pages, and communications, submit a website or social-media lead form, communicate with us, purchase or request services, or otherwise interact with us. It applies to both online and offline information practices connected with solar education, discovery, sales, proposal comparison, concierge assistance, project origination, fulfillment coordination, and related services.

1 Information We Collect

The information we collect depends on how you interact with us. It may include:

Identifiers and contact information, such as your name, mailing address, service or property address, email address, telephone number, account identifiers, and communication preferences.

Lead and inquiry information submitted through social-media lead forms, embedded website forms, landing pages, calendars, chat tools, surveys, telephone calls, text messages, or email.

Property and project information, such as ownership or authorization status, utility provider, rate plan, building characteristics, roof or site information, anticipated electrical loads, project goals, and service history.

Commercial and transaction information, such as products or services requested, proposals, purchases, payment status, promotions, referral activity, and customer-support records.

Communications, including emails, text messages, chat messages, appointment notes, call records, call recordings where notice or consent is required, and documents or images you send us.

Internet and device information, such as IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, cookie identifiers, advertising identifiers, and interactions with our sites and messages.

Inferences and preferences we derive from your interactions, such as likely service interests, communication preferences, or project readiness.

Solar-project information, such as utility bills, interval usage, solar production, service address, roof or site information, electrical loads, equipment preferences, project proposals, financing preferences, ownership status, appointment information, and installation or service records.

Financing-related information you choose to provide. A lender or finance platform may collect sensitive application information directly under its own privacy policy; we may receive application status, decision, offer, or transaction information.

Referral and incentive information, such as referral source, qualifying activity, installation status, reward eligibility, payment details, and required tax documentation.

Please do not send Social Security numbers, full financial-account credentials, medical information, or other information we have not requested. If a lender, installer, utility, payment processor, or other third party requests information directly, its separate privacy policy governs that collection.

2 Sources of Information

Directly from you, your authorized representative, property co-owner, employer, agent, or referral source.

From social-media platforms and advertising networks when you submit a lead form or interact with an advertisement. The platform also processes information under its own privacy policy.

From our websites, cookies, analytics tools, advertising technologies, CRM and communications systems, scheduling tools, and customer-support systems.

From affiliates and service providers that support our operations.

From public records, utilities, data-access providers, property databases, installers, finance providers, manufacturers, real-estate professionals, and other sources when relevant to a service you request and permitted by law.

3 How We Use Information

Respond to inquiries, verify your identity or authority, schedule appointments, and provide requested information or services.

Create, administer, support, and improve customer accounts, reports, projects, promotions, referral programs, and other services.

Communicate about appointments, documents, service status, customer support, safety, security, and administrative matters.

Send marketing calls, texts, or emails when permitted by law and consistent with your choices.

Personalize content, measure advertising, understand website performance, improve our services, and develop new features.

Prevent fraud, protect customers and systems, enforce agreements, establish or defend legal claims, comply with law, and maintain business records.

Create aggregated or deidentified information that does not reasonably identify an individual and use it for lawful business and analytical purposes.

Evaluate project needs, prepare or compare preliminary solar and battery options, coordinate site reviews and proposals, and support project origination and fulfillment.

Introduce you to selected installers, contractors, lenders, manufacturers, monitoring providers, utilities, or other providers you request or authorize.

Administer bonuses, gift cards, referral rewards, Sunshine Helps offers, and other promotions.

4 How We Disclose Information

We may disclose relevant information to the following categories of recipients for the purposes described in this Policy:

Cloud hosting, file storage, CRM, scheduling, customer-support, communications, call, email, text, document-signing, payment, security, analytics, and advertising service providers.

Affiliated businesses, but only for legitimate operational purposes and subject to appropriate access controls. Each affiliated entity remains responsible for its own contracts and services.

Installers, contractors, utilities, manufacturers, lenders, finance providers, real-estate professionals, referral partners, and other service providers when you request, authorize, or reasonably expect the introduction or disclosure.

Accountants, attorneys, insurers, auditors, consultants, and other professional advisers.

Government agencies, courts, law enforcement, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.

A buyer, investor, lender, successor, or other participant in a financing, merger, acquisition, reorganization, asset transfer, or similar business transaction, subject to appropriate confidentiality protections.

Free Up Solar LLC doing business as MyEnergyFax.com when an ACE Report or related energy-data service is requested. MyEnergyFax is a separate business and does not provide Top Sun with favorable report outcomes.

Installers, contractors, lenders, lease or power-purchase providers, manufacturers, monitoring platforms, utilities, and project-service providers involved in an option you request or a project you authorize.

Jetspeed Holdings LLC doing business as Sunshine Helps when you participate in a Sunshine Helps referral or matched-support program.

5 Advertising Cookies and Privacy Signals

We may use cookies, pixels, tags, local storage, and similar technologies for site operation, security, analytics, attribution, personalization, and advertising. Some analytics or advertising disclosures may be considered a "sale," "sharing," or targeted advertising under certain state privacy laws even when no money changes hands. We do not sell personal information for money.

You may adjust browser settings and, where offered, use our cookie-preference controls. Blocking some technologies may affect site functions. We do not currently respond to legacy "Do Not Track" browser signals because there is no consistent industry standard. Where required by applicable law, we process recognized opt-out preference signals, such as Global Privacy Control, for the browser or device that sends the signal.

6 Calls Text Messages and Email

If you provide a telephone number or email address, we may contact you about your inquiry, appointments, requested services, transactions, or customer support. Marketing calls or texts, including those sent using automated technology, will be made only when permitted by law and consistent with the consent language presented at the point of collection. Consent to marketing is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to a text to opt out of that text program and HELP for help. You may unsubscribe from marketing emails using the link in the message. We may still send nonmarketing messages needed to complete or service a transaction, protect an account, or comply with law. Opt-out requests may take a short time to propagate across systems, but we will honor them within the period required by law.

7 Data Retention

We retain personal information only as reasonably necessary for the purposes described in this Policy, including to provide services, maintain records, resolve disputes, enforce agreements, meet warranty or program obligations, and comply with law. Our intended retention periods are generally as follows:

Unconverted leads and inquiries =Generally 24 months after the last meaningful interaction.

Customer and solar project records = For the project and generally 10 years after completion or cancellation; longer when needed for warranties, disputes, or legal obligations.

Utility and proposal information = For the consultation or project and generally 7 years afterward.

Financing status and transaction records = Generally 7 years; lenders retain their own application records under their policies.

Referral, incentive, accounting and tax records = Generally 7 years.

Website, analytics and advertising data = Generally up to 24 months, subject to vendor settings and consent choices.

Consent, opt-out and compliance records = For as long as needed to honor the preference and generally at least 5 years after the relevant communication or request.

We may retain information longer when reasonably necessary for litigation, investigations, fraud prevention, legal holds, contractual obligations, or security. We may retain deidentified or aggregated information where it no longer reasonably identifies you.

8 Security

We use administrative, technical, and physical safeguards designed to protect personal information. No transmission, storage system, or security practice is completely secure. You are responsible for protecting passwords and access methods under your control and for sending sensitive documents only through channels we identify as appropriate.

9 Your Privacy Choices and Rights

Depending on where you live and the law that applies to us, you may have rights to request access to or correction or deletion of personal information, receive information about our practices, obtain a portable copy, opt out of certain advertising-related disclosures, or limit certain uses of sensitive personal information. You may also appeal a decision where applicable. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, email [email protected] or call (888) 378-1179. Describe your request and identify the email address or telephone number associated with your interaction. We may verify your identity by matching information already in our records and may request additional information only when reasonably necessary. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification.

Some information may be exempt from a request or retained when needed to complete a transaction, provide a requested service, protect security, comply with law, exercise legal rights, or maintain an opt-out record. If we deny a request in whole or part, we will explain the basis when required.

10 Children

Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Purchases, consultations, referral participation, and service authorizations are intended for adults. If you believe a child has provided personal information, contact us so we can review and address it.

11 Third Party Services and Links

Our websites and communications may link to or integrate with third-party platforms. Their privacy practices are governed by their own policies. We are not responsible for a third party’s privacy, security, content, or services merely because we provide a link or introduction.

12 Changes to This Policy

We may update this Policy to reflect changes in our services, practices, technology, or legal obligations. We will post the revised Policy and update the effective date. If a change materially affects how we use information already collected, we will provide any additional notice or choice required by law.

13 Contact Us

Top Sun Solar Experts LLC

Email: [email protected]

Phone: (888) 378-1179

Mail: 33562 Yucaipa Blvd., Suite 4, #1139, Yucaipa, CA 92399